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| lankaz |
 Posted: Mon Dec 28, 2009 9:31 am |
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Amergin
Joined: 15 Mar 2003
Posts: 147
Location: Hungary
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Same problem here, sort of...awwww... I managed to register easily but as I select the items that I'd like to purchase I can't proceed to checkout. Selection is ok, in my cart it shows the item, but doesn't show the price and then I can't move anywhere, I can only empty my cart 
Is it me or....? |
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| Sitorimon |
| Posted: Fri Jan 01, 2010 11:40 am |
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Ajhon
Joined: 29 Dec 2009
Posts: 4
Location: UK
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Not just you, I tried buying the deluxe edition with my Christmas money and I am having the same problem. Hope its fixed soon! Bonus tracks can't be missed 
Si |
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| Ajiq |
| Posted: Fri Feb 19, 2010 2:02 am |
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Arcane
Joined: 01 May 2007
Posts: 49
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Yes, please...
is the online store fully operational yet?
I don't want to go near it if it if I can't just zip right thru. |
_________________
"The obstacle is the path."
-Zen proverb |
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| DCDLibrary |
| Posted: Tue Feb 23, 2010 6:49 pm |
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Moderator
Joined: 31 Jul 2003
Posts: 504
Location: Washington, USA
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Ajiq,
The previous post was put up almost 2 months ago. (Jan 01, 2010)
But I guess a general question is reasonable:
Anyone still having issues registering or ordering? If so, post a brief note here and then PM me details. I will try to get the issues in front of Lisa's team asap.
Best regards,
Rainsford |
_________________
DCD Library
http://www.deadcandancelibrary.com |
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| Ajiq |
| Posted: Wed Feb 24, 2010 7:36 am |
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Arcane
Joined: 01 May 2007
Posts: 49
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| You're the worst moderator they've had yet. |
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| DCDLibrary |
| Posted: Wed Feb 24, 2010 9:17 am |
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Moderator
Joined: 31 Jul 2003
Posts: 504
Location: Washington, USA
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Ajiq,
I reread my post and do see how the combination of sentences:
"The previous post was put up almost 2 months ago. (Jan 01, 2010)
But I guess a general question is reasonable: "
Could be taken in a more sarcastic manner than intended.
What I meant to communicate to you was there have not been any posts about a broken shop in the past few months so there is a good chance you will have a reasonable experience if you try to purchase something.
After I wrote that I also realized that people might have HAD mediocre experiences on the shop, but just hadn't commented. So I added the question with steps for people to take if they needed help.
Not the best wording in the world, but I wasn't trying to slight you Ajiq.
Best regards,
Rainsford |
_________________
DCD Library
http://www.deadcandancelibrary.com |
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| Heute |
| Posted: Wed Feb 24, 2010 8:59 pm |
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Sanvean
Joined: 02 Sep 2005
Posts: 211
Location: Oxford, England
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DCDLibrary wrote: Ajiq,
I reread my post and do see how the combination of sentences:
"The previous post was put up almost 2 months ago. (Jan 01, 2010)
But I guess a general question is reasonable: "
Could be taken in a more sarcastic manner than intended.
What I meant to communicate to you was there have not been any posts about a broken shop in the past few months so there is a good chance you will have a reasonable experience if you try to purchase something.
After I wrote that I also realized that people might have HAD mediocre experiences on the shop, but just hadn't commented. So I added the question with steps for people to take if they needed help.
Not the best wording in the world, but I wasn't trying to slight you Ajiq.
Best regards,
Rainsford
I like the fact that you see the best in everyone...  |
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| Sitorimon |
| Posted: Wed Feb 24, 2010 11:09 pm |
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Ajhon
Joined: 29 Dec 2009
Posts: 4
Location: UK
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I did manage to get the order through on the 6th of Jan, not that its arrived but that's not the websites fault  It'd be nice if it did arrive soon though! I'm dying to spread the word on my music website about it.
Si |
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| wglmb |
| Posted: Wed Feb 24, 2010 11:47 pm |
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Amergin
Joined: 10 Nov 2007
Posts: 161
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| What payment methods are supported now? I need Maestro or PayPal... |
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| Kelly Forte |
| Posted: Wed Jun 23, 2010 2:48 am |
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Ajhon
Joined: 16 Jun 2010
Posts: 4
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This is my problem, too! I tried to buy Come Quietly, mp3 version, and I paid $10.00 AU (~$8 US) to get no mp3s instantly and a request to pay again:
"Payment must be made in full to complete the order.
Once payment is made, your order will be shipped and any media you have purchased as
downloadable mp3 files will be available in the order details above for direct download."
When I click the "Pay Now" button:
"Payment Declined
Your transaction failed.
Bank Response: 7 - Payment Server System Error"
I tried to send them an email but the email failed to reach them after 2 days and finally, at all.
I want to be angry ... but ... I can't! Even after losing $8 which was supposed to buy me music, I just can't. I love Lisa Gerrard. I look up to Lisa Gerrard. I want to sing just like her.  I just want to hear the music she made and claim it the easy way: on mp3. |
_________________
http://www.myspace.com/kellyforte |
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| kc28kenneth |
| Posted: Wed Jun 23, 2010 5:05 am |
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Indus
Joined: 01 Apr 2002
Posts: 689
Location: Malta
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Kelly,
If it says "payment declined", I don't think you were actually charged. But to be sure you should check with your bank. |
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In anticipation of things to come... |
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| Kelly Forte |
| Posted: Fri Jun 25, 2010 5:46 am |
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Ajhon
Joined: 16 Jun 2010
Posts: 4
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kc28kenneth wrote: Kelly,
If it says "payment declined", I don't think you were actually charged. But to be sure you should check with your bank.
I was charged! It's in my bank statement!
Why am I being denied of music that I really want? I wanted music, not denial. |
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http://www.myspace.com/kellyforte |
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| DCDLibrary |
| Posted: Fri Jun 25, 2010 6:19 pm |
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Moderator
Joined: 31 Jul 2003
Posts: 504
Location: Washington, USA
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All,
If you have an issue with ordering, contact Lisa's team via this email address:
contact@lisagerrard.com
If for some reason you don't get a response within a week then PM me here or email me at rainsford (insert the @ symbol) deadcandancelibrary.com with information about the issue (though NO personal data beyond the email address associated with the order) and I will try to follow-up with Lisa's team myself.
Best regards,
Rainsford |
_________________
DCD Library
http://www.deadcandancelibrary.com |
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