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| DCDLibrary |
 Posted: Mon Jan 04, 2010 3:59 am |
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Moderator
Joined: 31 Jul 2003
Posts: 501
Location: Washington, USA
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I have alerted Lisa's team and they know of the issue. Their IT people are working on it - but many key people are still out for the holidays.
Anyway, they will send a note to me when things get fixed.
Best regards,
Rainsford |
Last edited by DCDLibrary on Sun Mar 21, 2010 5:11 pm; edited 1 time in total
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DCD Library
http://www.deadcandancelibrary.com |
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| Adi |
| Posted: Tue Jan 05, 2010 3:03 am |
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Xavier
Joined: 27 May 2009
Posts: 69
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Yeah, tack it up, Rainsford. Let us know.
(I managed to download a copy of the Abwoon single from emusic but, in all honesty, am still so shellshocked from Silver Tree, yet, that I haven't even opened the folder!)
Was really looking forward to the deluxe Opal CD for the holidays, tho.
Totally missed out on that. |
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| DCDLibrary |
| Posted: Tue Jan 05, 2010 5:41 am |
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Moderator
Joined: 31 Jul 2003
Posts: 501
Location: Washington, USA
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Lisa's IT team says they have fixed the issues and orders should be processing now.
Please respond here if you still see problems.
They also give a big "Thank you" to those on the forums who raised the issue.
Best regards,
Rainsford |
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DCD Library
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| kc28kenneth |
| Posted: Tue Jan 26, 2010 1:56 pm |
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Indus
Joined: 01 Apr 2002
Posts: 685
Location: Malta
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I have some important questions and hope I will get a reply.
1. Will we be notified on the day the shipment (of Black Opal deluxe) is made?
2. Will we be provided with a tracking number?
I ask because after waiting for so long, my worst nightmare would be for the package to arrive, not find me home, and be returned back 
Please let me know.
Kenneth. |
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| icooper |
| Posted: Thu Jan 28, 2010 4:37 pm |
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Xavier
Joined: 04 Nov 2004
Posts: 70
Location: manchester(UK)
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Looks liek they wont answer your 2 questions kenneth .. dont worry about it ..to much ...maybe u could write lisa an email directly .. they think just by informing us 5 or 3 weeks apart ,that our nervs will settle , and they jus tcomplicate things even more ..so yeh write to lisa directly hopefully she can speed up the process and ask them to inform u and us when they will actually arrive ..so sit down n chill out ndrinka cuppa tea  xx or coffee heheheh  |
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icooper |
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| icooper |
| Posted: Thu Jan 28, 2010 5:41 pm |
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Xavier
Joined: 04 Nov 2004
Posts: 70
Location: manchester(UK)
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| You can still buy the bllack opal ,,if u can treate urself tp the black opal xxx delux edition xx |
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icooper |
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| Gerrard Records |
| Posted: Fri Jan 29, 2010 2:11 am |
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Ajhon
Joined: 27 Nov 2009
Posts: 16
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kc28kenneth wrote: I have some important questions and hope I will get a reply.
1. Will we be notified on the day the shipment (of Black Opal deluxe) is made?
2. Will we be provided with a tracking number?
I ask because after waiting for so long, my worst nightmare would be for the package to arrive, not find me home, and be returned back
Please let me know.
Kenneth.
Hi Kenneth,
Please do not worry about your order being shipped back. We are using DHL Global Mail. We have tracking numbers for each shipment which will help us to confirm any non-deliverable orders. If you are not at home when the order arrives, the courier will leave a card for you to arrange a delivery time.
Best regards |
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| kc28kenneth |
| Posted: Fri Jan 29, 2010 6:29 am |
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Indus
Joined: 01 Apr 2002
Posts: 685
Location: Malta
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Gerrard Records wrote:
Hi Kenneth,
Please do not worry about your order being shipped back. We are using DHL Global Mail. We have tracking numbers for each shipment which will help us to confirm any non-deliverable orders. If you are not at home when the order arrives, the courier will leave a card for you to arrange a delivery time.
Best regards
If they leave a card, then its no problem. I'm used to picking up CDs from the local post office anyway (since deliveries are usually made in the mornings).
Thanks for the reply. |
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| Heute |
| Posted: Fri Jan 29, 2010 10:45 pm |
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Sanvean
Joined: 02 Sep 2005
Posts: 211
Location: Oxford, England
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Gerrard Records wrote:
Hi Kenneth,
Please do not worry about your order being shipped back. We are using DHL Global Mail. We have tracking numbers for each shipment which will help us to confirm any non-deliverable orders. If you are not at home when the order arrives, the courier will leave a card for you to arrange a delivery time.
Best regards
Does that mean you have received the CDs and are now shipping them?
It would be great to have a realistic update. Days become weeks become months... Almost February. At this rate, Brendan's CD will be out first!
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| DCDLibrary |
| Posted: Sat Jan 30, 2010 5:35 am |
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Moderator
Joined: 31 Jul 2003
Posts: 501
Location: Washington, USA
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Heute,
This thread is for problems with the ordering from online.
For updates on The Black Opal, please go here:
http://forum.lisagerrard.com/viewtopic.php?t=20948
There is a link there for the topic discussion as well.
The last update from Lisa's team said they are getting the CDs in 14 days, and that came on the 18th. My understanding is they [Lisa's team] will get them on the 1st of February. The items will begin shipping immediately and people will start receiving them soon after.
Best regards,
Rainsford |
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| icooper |
| Posted: Sat Jan 30, 2010 9:27 pm |
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Xavier
Joined: 04 Nov 2004
Posts: 70
Location: manchester(UK)
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| IM just wondering if you could put a lyrics page up for lisa's english songs ..if they can do it and with lisa permision :Dxx be nice to see all her poems on here xx |
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icooper |
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